Friday, 30 May 2014

Team Leader @ Capgemini KPO

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Capgemini, is one of the world's foremost providers of consulting, technology, and outsourcing services, and enables its clients to transform and perform through technologies. Capgemini provides its clients with insights and capabilities that boost their freedom to achieve superior results through a unique way of working, the Collaborative Business Experience TM. The Group relies on its global delivery model called Rightshore, which aims to get the right balance of the best talent from multiple locations, working as one team to create and deliver the optimum solution for clients. A pioneer in the IT industry, Capgemini has over 45 years of global expertise collaborating with leading corporations. Capgemini has strong domain experience to assist clients across the Government and Public Sector, Energy and Utilities, Manufacturing, Telecom and Financial Services sectors and help them advance in their respective industries. Present in more than 40 countries, Capgemini reported 2010 global revenues of EUR 9.7 billion and employs over 120,000 people worldwide.

Capgemini in India is over 40,000 people strong across 9 cities (Mumbai, Bangalore, Hyderabad, Kolkata, Chennai, Pune, Delhi, Salem, and Trichy).

At Capgemini, we live and breathe the philosophy of our brand slogan 'People matter, Results count'. We believe that this people centric approach to technology is what differentiates us from our competition. It places people at the heart of our success, and demonstrates our belief in their ability to deliver quality. We promise to deliver quality to clients while adhering to our seven values - Honesty, Boldness, Trust, Freedom,Team Spirit, Modesty and Fun.

Capgemini is committed to equality of opportunity and dignity at work for all, irrespective of caste, religion, race, color, creed, ethnic or national origins, gender, marital status, sexuality, disability, class or age. Disability assistance/adjustments may be provided in your work area.

Job: Team Leader

Qualification: Any graduate with preferably MBA Degree

Experience: 4 - 6 Years

Salary: Not Mentioned

Work Location: Hyderabad

Job Description:

Manage a highly critical KPO team of 15+ team members

Manage key customer relationships and expectations

Manage daily SLA s with effective report out to the Client

Manage Daily and Monthly Calls with the Client as necessary

Manage the people working in the team and any people issues etc.

Manage the operational aspects such as timesheets, shift allowances ,etc.

6+ years of overall experience with minimum 4+ years of Insurance domain experience preferably P& C with 1+ years of team leading having handled a team of minimum 10 team members

Experience of working night shifts or rotational shifts

Good communication skills, very assertive with a positive energy and a can-do attitude

Primary Skills (Must have):

Team handling experience
In-depth knowledge in Insurance domain

Secondary Skills (Nice to have):

One or more core insurance domain certifications like IIA ,AINS or AICPCU, etc


HR - Capgemini


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