Monday, 16 June 2014

Customer Care Representative - Voice process

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Vertex India is Headquartered in Gurgaon (Haryana), Vertex India delivers range of services to international and domestic clients. To tap and build on the vast growth opportunity India presents, Vertex, in September 2010 acquired a major diversified domestic BPO, thus emerging as one of India"s largest integrated end- to end solution providers in the customer management outsourcing industry, offering services across voice, non-voice and fulfilment solutions to Indian customers.
We have delivery centres across major cities like Gurgaon, Noida, Jaipur, Jodhpur, Mumbai, Pune, Bangalore, Hyderabad, Kochi, Chennai & Kolkata. Our span and presence gives us the advantage of an impressive national footprint, multilingual capabilities and deep understanding of these markets.
We employ circa 10,000 employees in India.
Vertex India has enjoyed a very healthy growth trajectory in the past year. It now delivers to a broad client base across key players in the Telecom, Financial Services (banking and Insurance), Retail & Distribution and Public Sector.
In the Public Sector space, we are a part of the government"s tax Information Network (TIN), the only BPO chosen by a leading national depository.
We have a unique network of Independent Cost & Management Accountants, Chartered Accountants and Tax Consultants in a franchisee model across 430+ locations in the country. This network gives us reach and presence across the length & breadth of the country, especially in the rural India and within Tier II and Tier III cities. This network forms the backbone of our growing Knowledge Processing Outsourcing (KPO) and acts as the Tax Information Network - Facilitation Centres (TIN -FCs). Our franchisee associates provide TIN-FC-SET-UP for accepting & processing of PAN & TAN applications, 26AS, e-TDS/TCS Returns.
We believe that ensuring the privacy and security of our clients' data is a high-priority task for our organisation. Hence, we have implemented physical, administrative and technical controls to ensure the integrity, confidentiality and privacy of our clients' information. Our controls include a comprehensive enterprise security policy & employee confidentiality (NDAs) and security acknowledgement statements, which are in accordance with industry standards. The security infrastructure includes things like access controls, non‐disclosure agreements and IT assets such as firewalls, IDS, IPS etc.

Our best-in- class people practices - For an industry that leans heavily on people to deliver, Vertex has continually designed platforms and implemented steps to foster a highly engaged and friendly work environment that encourages innovative ideas to stimulate growth and value addition. Our work culture is open, fair, rewarding of performance and learning based. Our HR policies are customized to cater to needs of employees in different regions and provide best growth opportunities within the organization.

Job: Customer Care Representative - Voice process

Qualification: Graduate

Experience: 0 Years

Salary: INR 90000 - 125000 PA

No. Of Openings: 100

Work Location: Hyderabad

Job Description:

  • Should speak English/Telugu/Hindi.
  • Handling Customer Queries & Issues
  • Should have good convincing skills.
  • Ready to Work in Rotational Shifts
  • Flexible to work for Inbound/Outbound.
  • Day Shifts for Female Candidates
  • Experience in the same domain would be an added advantage.
  • Freshers also can apply.
  • Should speak English with any one Regional Languages like Tamil ,Kannada,Marathi & Malayalam.
  • Qualification required - +2(Intermediate,,,, BE, B.pharma, BA Graduates or Any Diploma Holders)
  • Salary best in the industry.

Walk-in for Interview from 9:30am to 5pm


Vertex Customer Solutions India Private Limited.


Abinandan Towers, 1st floor,

Road No:1, Banjara Hills,

Beside Sakshi,

Hyderabad - 500034

E-mail: sardarsandeep.singh@


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