Sunday, 13 July 2014

Customer Support Associates - Part time

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Unisys India is hiring Customer Support Associate voice process for part time weekend job.

Unisys is a worldwide information technology company. It provide a portfolio of IT services, software, and technology that solves critical problems for clients, specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high end server technology.

Unisys India was established in 2004 in Bangalore and have three state of the art facilities two in Bangalore and one in Hyderabad.

Job: Customer Support Associates

Qualification: ----

Experience: 0 - 5 Years

Salary: 80,000 - 1,25,000

No. of Openings: 50

Work Location: Bangalore

Job Description:

Responsible for obtaining required information from service requesters, querying clients to ensure accurate product identification, and logging the information into proper call management system. Works independently or cooperatively as a member of a team under the direction of a team leader or manager. Primarily interfaces with clients, service delivery units, immediate management and other team members to ensure an accurate service request is routed to the appropriate service provider. Responsible for determining service entitlement by reviewing contract, generating contracts for time & material service if request is not under contract, or at field management request, providing grace periods on certain products while contract is in process. May also utilize multiple internal systems for one of the following activities:

1) Locating, securing and coordinating shipping and receiving of critical parts from factories, repair centers, reclamation centers or unmanned locations to meet client service request;

2) Working with field personnel to identify and correct parts inventory shortages/overages to maintain optimum parts inventory levels.

Experience of 0 to 3 Years (handling calls)

Education PUC & Above

Excellent verbal and written communication.

Willingness and ability to work in shifts (24 x 7).

Multitasking and coordination skills

Good Team Player.

Good knowledge of Microsoft Office Suite Word, Excel and Outlook.

Competencies:

Communication skills both written and verbal

Ability to work in a pressurized environment and able to deliver against a tight timescale.

Act Independently and be self motivated

Excellent Problem Solving, Drive for results and Customer Service Skills

Attention to Detail and Customer Focus
Contact:

Unisys India Private Limited

e-mail: denzil.jose@unisys.com

Website: http://www.unisys.com

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